Technical Support Engineer

- Fluent in written and spoken English;
- Demonstrated experience maintaining Java applications in a production environment;
- Demonstrated experience working in a CI/CD environment, preferably GitLab CI or GitHub
Actions;
- Willingness to work in a customer-facing role;
- Experience working in 1st, 2nd level support and coordinating with 3rd level;
- Ability to triage and debug in hands-on sessions with customers;
- Ability to write rich technical documentation;
- Experience working with ServiceNow for Incident Management and Reporting;
- Proven track record of contributing to Open Source or Inner Source projects a plus;
- Experience with at least one scripting language, preferably Python.