Applications management involves overseeing the lifecycle of software applications, including deployment, monitoring, maintenance, and optimization to ensure they meet business requirements and deliver value effectively.
As a Junior AM Analyst (L2), you'll oversee the lifecycle of software applications, ensuring seamless deployment, monitoring, maintenance, and optimization to meet business requirements effectively.
Responsibilities:
- Triage requests, incidents, and queries within Service Management tools as per SLAs.
- Assist in evaluating business processes, identifying improvement areas, and implementing solutions.
- Support requirements analysis and document findings accurately.
- Collaborate with clients, technicians, and management to ensure solutions align with business needs.
- Participate in user acceptance testing to validate system functionality.
Requirements
- Some experience in customer-facing roles or support environments.
- Basic proficiency in SQL or MS Excel for data processing and reporting.
- Strong analytical skills with attention to detail.
- Good written and verbal communication skills.
- Proficiency in English (>70% level).
- Ability to learn an...
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Endava
Technology consulting and partnering company that drives meaningful change through harnessing technology and a people-centric mindset.
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