Product Analytics Team Lead

As a Product Analytics Team Leader you will be responsible for leading a team of product analysts within the Customers product areas. You will work closely with cross-functional teams including product management, engineering, developers, research and design to identify opportunities for collaboration and product improvement. You will help ensure the reliability and availability of data to help drive decision making and business success.

What are this role’s key responsibilities?

• Collaborate with product leads/managers to identify and prioritise projects that are linked to key metrics and performance indicators.
• Define KPIs and maintain consistent definitions of metrics across the various teams.
• Partner with Research, Business Intelligence and Data Engineering teams to create a knowledge-based culture and environment.
• Develop and maintain best practices for data analysis and reporting.
• Manage projects from conception through completion, ensuring deadlines and deliverables are met.
• Experiment with AI/ML solutions that can eventually reach production.
• Train and mentor team members on best practices for data analysis, reporting and visualisation.
• Lead and manage a team of product analysts in analysing product data and measuring product performance.
• Be responsible for the growth and happiness of the team members.
• Support analysts, set expectations, provide regular feedback & keep team members accountable.
• Help keep the culture and values inside our analytics team by embracing each individual.

Requirements

What skills and experiences are needed?

• You can execute complex queries with SQL and are familiar working with database management systems and cloud-based data warehouse.
• You have good knowledge of Python.
• You are an expert of Business Intelligence tools such as Tableau, Looker, and Mode.
• You have experience with typical Product Analytics challenges like user tracking, A/B testing, and experimentation.
• You are familiar with how complex Product organizations in the SaaS market operate - from research to experimentation.
• You are an excellent communicator - you enjoy storytelling and communicating ideas to both stakeholders and team members using the most suitable communication methods.
• You are an enthusiastic analyst at heart - you enjoy creating knowledge and finding answers to the most difficult questions. You are curious and learning new things is your passion.
• You are results-oriented - you ensure deadlines and deliverables are met and find feasible ways to extract meaningful information from available data.
• You are excited about data-driven decision-making - you understand the importance of data and aim to make the biggest impact via data insights.
• You are familiar with product development - you understand the different product stages and how various teams need to cooperate with each other for product development.

What skills and experiences are good to have?

• You have hands-on experience with Machine Learning models and advanced statistical methods applied to Customer Insights (e.g., Bayesian experimentation, time series forecasting, retention prediction models, etc.).
• You have experience mentoring others - you helped train, upskill or mentor other members of your team.
• You have experience as a people leader - you have experience growing, coaching, mentoring and providing feedback to team members including having had difficult conversations.