Manager - Financial Operations

What will you get to work on?
You will have to work on managing the daily operational tasks including but not limited to
handling payments reconciliation, issues/queries raised by Merchants, Customers or Banks in
relation to Settlement, Refunds, Transactions, Payments etc.

Key Responsibilities:
• Need to closely work with the team members for recon and other issues and at times
require to contribute individually.
• Have good knowledge of product to resolve any customer, merchant or bank issues.
• Dealing with other team specially Support / Sales for resolution of queries.
• Handling areas that impact inflow and outflow of funds at transaction level.
• Complete tasks considering SLAs and preparation of various reports on daily, weekly
and monthly basis for team assigned.
• Co-ordinate with Banks for issues in reconciliation and payments and delay settlement of
funds.
• Work closely with Tech teams to raise red flags, share/prepare appropriate data for
investigation and understand the root cause to attain 100% reconciliation. Also, find
innovative ways of automation.
• Helping team members in Balancing and matching of the funds at day end. Anal...