Global Director of SOC Operations

About Us

Sophos is a worldwide leader and innovator of advanced cybersecurity solutions, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies that help organizations defeat cyberattacks. As one of the largest pure-play cybersecurity providers, Sophos defends more than 500,000 organizations and more than 100 million users globally from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through its cloud-based Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed, turnkey security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

Sophos is seeking an experienced and motivated Global Director of SOC Operations to support its Managed Detection and Response (MDR) customers. The successful candidate will be responsible for the global operational management of SOC teams tasked with responding to active cybersecurity incidents, as well as performing technical support to monitor, identify, and neutralize cybersecurity threats. You will work alongside and lead a team of cyber threat hunters, incident response analysts, engineers, and ethical hackers by using enterprise log analysis and endpoint collection systems to facilitate investigations, identification, and neutralization of cyber threats.

What You Will Do

• Leadership and Management: Maintain supervision over operational tasks and provide day-to-day oversight for threat analysts across multiple regions. Lead and oversee analysts in their investigation and response activities when security incidents arise to determine possible causes and resolution. Foster a culture of continuous improvement and professional development within the SOC teams.
• Security Operations: Oversee the monitoring, detection, and response to security threats and incidents. Ensure compliance with relevant laws, regulations, and policies. Successfully execute incident handling procedures and direct response to cybersecurity incidents.
• Strategy and Development: Develop and implement strategic plans for the enhancement of global SOC operations. Coordinate with IT leadership to align SOC strategies with company objectives. Maintain current knowledge and recognition of attacker tools, tactics, and procedures to produce indicators of compromise (IOCs) that can be utilized during active and future investigations.
• Incident Response: Develop and oversee the incident response protocol; lead critical incident response efforts and provide expert guidance in crisis situations. Assess cyber threat intelligence/open source intelligence and operationalize that information.
• Customer and Stakeholder Communication: Effectively communicate information to stakeholders at all levels. Facilitate excellence in customer service to set Sophos apart from its competitors.
• Reporting and Documentation: Ensure detailed logging and documentation of all security operations. Prepare and present reports on incidents, infrastructure status, and team performance to senior management.
• Vendor and Budget Management: Manage relationships with external vendors and service providers, ensuring their performance meets company needs and standards. Develop and manage the budget for global SOC operations; make cost-effective procurement decisions.

What You Will Bring

• Proven track record in managing SOC environments on a global scale.
• Minimum of 10 years’ experience in network and security operations, with at least 5 years in a leadership role.
• Excellent leadership, communication, and interpersonal skills.
• Technical Knowledge and Understanding:
• Strong understanding of network infrastructure, cybersecurity tools, and technologies.
• Certifications such as CISSP, CISM, CCNP, or similar are highly preferred.
• Education:Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field. Master’s degree preferred.
• Endpoint and network security experience; IDS, IPS, EDR, ATP, Malware defenses, and monitoring experience.
• Threat hunting experience preferred.
• Knowledge of common adversary tactics and techniques, e.g., obfuscation, persistence, defense evasion, etc.
• Knowledge of Mitre ATT&CK framework preferred.

In the United States, the base salary for this role ranges from $191,000 to $319,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.

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Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.

· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

· Employee-led diversity and inclusion networks that build community and provide education and advocacy

· Annual charity and fundraising initiatives and volunteer days for employees to support local communities

· Global employee sustainability initiatives to reduce our environmental footprint

· Global fitness and trivia competitions to keep our bodies and minds sharp

· Global wellbeing days for employees to relax and recharge

· Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com.