Reporting into the Onboarding Manager, you’ll help managing the day to day technical aspects for the team that launchs new clients onto our platform, giving every client a seamless experience. Some of the responsibilities you’ll have:
- Directly manage some Onboarding Specialists (approximately 5 FTEs). This includes weekly 1:1 meetings, performance reviews, providing ongoing feedback, directing them to the right resources when needed.
- Understand the customer business model and identify business requirements related to the implementation of Mariana Tek platform
- Oversee and make suggestion to scale the onboarding migration and configuration processes to continuously improve the implementation of our product
- Work closely with the Director of Onboarding and Product Manager assigned to onboarding, translating client needs into actionable solutions that can be implemented via our software and tools
- Expert in data migration via CSV, being able to interpret data as well as analyze how it migrates via our tools.
- Provide project management advice, technical troubleshooting and guidance, leadership, and direction to Onboarding Specialists to deliver exceptional professional servic...
Xplor
At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours
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