Partner Success Manager

Job Overview:

We are seeking a motivated and experienced Partner Success Manager to join Cymetrics. In this role, you will be responsible for identifying, developing, and maintaining strategic partnerships with key stakeholders. Your primary objective will be to drive business growth through collaborative alliances, leveraging synergies to achieve mutual goals. This dynamic role requires a blend of strategic thinking, advocacy for partner needs, and a deep understanding of the cybersecurity risk management sector. If you are passionate about driving industry innovation and fostering symbiotic growth with our partners, this role is your opportunity to make a significant impact.

Know more about Cymetrics: https://cymetrics.io/zh-tw/ Cymetrics TechBlog: [https://tech-blog.cymetrics.io/>
OneDegree TechBlog: [https://medium.com/onedegree-tech-blog>

Responsibilities:

Partner Management

• Maintain strong relationships with current partners in Taiwan and APAC regions, ensuring alignment and mutual benefit.
• Drive revenue growth within existing partners through strategic upselling and identification of new sales opportunities.
• Act as the main point of contact for partners, addressing their inquiries and resolving issues efficiently.
• Provide regular updates and reports to partners on their performance and progress.
• Result-driven to help our partners deliver their sales goals.

Support and Maintenance

• Provide ongoing support to partners, assisting them with any technical or operational challenges.
• Coordinate with internal teams to ensure partners receive the necessary resources and support.
• Conduct regular check-ins and reviews with partners to identify opportunities for improvement and growth.

Overseas Follow-up

• Track and follow up on overseas tasks and projects assigned by the management.
• Ensure timely execution and completion of tasks, providing regular updates to the management.
• Liaise with international teams and stakeholders to ensure smooth communication and collaboration.
• Research and discover opportunities for new markets.

Qualifications

• Minimum of 3 years' experience in cybersecurity services, including roles in cybersecurity assessment such as penetration testing or vulnerability assessment.
• Proven track record of at least 3 years in a partner-facing role, with a focus on team leadership, sales expansion, and technology adoption.
• Strong aptitude for exceptional customer service and relationship building.
• A curious and analytical mindset, ideally suited for fast-paced startup environments.
• Ability to manage multiple priorities effectively, demonstrating resilience and adaptability.
• Excellent communication and presentation skills, both verbal and written.
• Fluent in English and Chinese; proficiency in a third language is a plus.

Interview process

• Phone interview with HR (1 hr)
• Meet with Hiring Manager (1.5 hrs)