Purpose:
The Onboarding Representative will play a crucial role in providing exceptional customer service and ensuring a smooth onboarding experience for new customers. This position requires a strong attention to detail, excellent communication skills, and the ability to quickly learn and navigate our software.
Duties and Responsibilities:
- Form new and continue existing relationships with companies in the customer database by maintaining phone and email contact and addressing issues or problems as they arise.
- Maintain a strong understanding of product features and technical specifications.
- Contribute to new methods or strategies to help the sales team reach monthly goals and drive subscription and upgrade growth.
- Provide customer product demonstrations and education on the features and benefits of each of our products offered.
- Identify customer needs and requirements.
- Manage customer records and track leads via CRM software.
- Be an iClassPro product expert who understands the market and competitive landscape to deliver winning solutions, education, and training for our customers.
- Perform other duties as assigned.
Requirements
Skills:
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills
- Ability to patiently guide customers through complex processes.
- Detail-oriented with a strong focus on accuracy.
- Ability to quickly learn new software systems and features.
- Strong problem-solving and troubleshooting abilities.
- Ability to work independently and as part of a team.
- Strong computer skills including Microsoft Word, Power Point and Excel.
- High proficiency in computer and Internet usage.
- Strong time management skills.
Education and Experience:
- High School Diploma or equivalent.
- 2+ years of prior experience in customer support or onboarding.
- Experience with CRM and/or Salesforce preferred.
- Experience with software or technology products is a plus.
- Industry experience in cheer, swim, dance, or gymnastics required.
- Experience with iClassPro software a plus.
Additional Requirements:
- Ability to work full-time at our office location.
Benefits
- Health Insurance including medical, dental, vision, life
- EO medical paid at 100%
- Generous PTO
- 401K with company match
iClassPro, Inc.
iClassPro is the world’s leading class management software solution for children’s activity centers.
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