Customer Onboarding Representative

Purpose:

The Onboarding Representative will play a crucial role in providing exceptional customer service and ensuring a smooth onboarding experience for new customers. This position requires a strong attention to detail, excellent communication skills, and the ability to quickly learn and navigate our software.

Duties and Responsibilities:

• Form new and continue existing relationships with companies in the customer database by maintaining phone and email contact and addressing issues or problems as they arise.
• Maintain a strong understanding of product features and technical specifications.
• Contribute to new methods or strategies to help the sales team reach monthly goals and drive subscription and upgrade growth.
• Provide customer product demonstrations and education on the features and benefits of each of our products offered.
• Identify customer needs and requirements.
• Manage customer records and track leads via CRM software.
• Be an iClassPro product expert who understands the market and competitive landscape to deliver winning solutions, education, and training for our customers.
• Perform other duties as assigned.

Requirements

Skills:

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills
• Ability to patiently guide customers through complex processes.
• Detail-oriented with a strong focus on accuracy.
• Ability to quickly learn new software systems and features.
• Strong problem-solving and troubleshooting abilities.
• Ability to work independently and as part of a team.
• Strong computer skills including Microsoft Word, Power Point and Excel.
• High proficiency in computer and Internet usage.
• Strong time management skills.

Education and Experience:

• High School Diploma or equivalent.
• 2+ years of prior experience in customer support or onboarding.
• Experience with CRM and/or Salesforce preferred.
• Experience with software or technology products is a plus.
• Industry experience in cheer, swim, dance, or gymnastics required.
• Experience with iClassPro software a plus.

Additional Requirements:

• Ability to work full-time at our office location.

Benefits

• Health Insurance including medical, dental, vision, life
• EO medical paid at 100%
• Generous PTO
• 401K with company match