Customer Support Manager

As a Customer Support Manager, you will work closely with the Customer Support leadership team to help build a team of elite Customer Support Coaches. You will also make our company motto of “more reservations, happier guests” a reality by providing outstanding support to our customers around the world.

**Location:**REMOTE- Europe

What You Will Do:

• Directly manage, coach, and mentor a team of team leads while ensuring performance metrics are met and quality standards maintained
• Establish a culture of operational excellence where the team consistently executes to ensure customers receive the best possible resolutions while meeting our Service Level Agreements (SLAs)
• Be the point person for any issues or concerns of support team members and leads during shift
• Work hand-in-hand with senior management to identify key areas for improvement within the customer support team, leveraging data-driven insights and industry best practices
• Partner with senior leadership to develop and implement actional steps and initiatives aimed at enhancing team performance, optimizing processes, and elevating service quality
• Act as a strategic advisor to senior leadership, pro...