Overview
ID.me is seeking Member Support Representatives for our new Tampa, FL office to provide mission-critical identity verification support to our users. Our Member Support organization is comprised of multiple units covering a breadth of technical, video, and email-related support.
We are looking for candidates who are passionate about customer service, take identity security seriously, and who want to join a thriving, fast growing startup where there are multiple opportunities for upward mobility.
Responsibilities
- Provide timely, accurate, and efficient service to our customers via email and/or video chat
- Verify member identification and follow verification procedures
- Work with other members to troubleshoot verification issues and provide a working solution
- Assist in documentation and playbook updates as necessary
Qualifications
- Previous experience in customer service based role
- Intermediate to advanced computer skills including proficiency and multi-tasking abilities with browsers, search engines, and operating systems
- Excellent written, verbal, and interpersonal skills
- Ability to execute multiple tasks simultaneously in a fast-pace...
![ID.me](https://s3-recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/400/485/600/resized/IDme_for_LinkedIn.png?1608673225)
ID.me
High-growth enterprise software company that simplifies how people prove and share their identity online, with a mission to empower people to control their data and expand digital access and inclusion for all people
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