Overview
ID.me is seeking Member Support Representatives for our new Tampa, FL office to provide mission-critical identity verification support to our users. Our Member Support organization is comprised of multiple units covering a breadth of technical, video, and email-related support.
We are looking for candidates who are passionate about customer service, take identity security seriously, and who want to join a thriving, fast growing startup where there are multiple opportunities for upward mobility.
Responsibilities
- Provide timely, accurate, and efficient service to our customers via email and/or video chat
- Verify member identification and follow verification procedures
- Work with other members to troubleshoot verification issues and provide a working solution
- Assist in documentation and playbook updates as necessary
Qualifications
- Previous experience in customer service based role
- Intermediate to advanced computer skills including proficiency and multi-tasking abilities with browsers, search engines, and operating systems
- Excellent written, verbal, and interpersonal skills
- Ability to execute multiple tasks simultaneously in a fast-pace...
ID.me
High-growth enterprise software company that simplifies how people prove and share their identity online, with a mission to empower people to control their data and expand digital access and inclusion for all people
Other jobs at ID.me
Notifications about similar jobs
Get notifications to your inbox about new jobs that are similar to this one.
No spam. No ads. Unsubscribe anytime.
Similar jobs