Senior Qualitative Researcher

About AllTrails

AllTrails is the most trusted and used outdoors platform in the world. We help people explore the outdoors with hand-curated trail maps along with photos, reviews, and user recordings crowdsourced from our community of millions of registered hikers, mountain bikers, and trail runners in 150 countries. AllTrails is frequently ranked as a top-5 Health and Fitness app and has been downloaded by over 50 million people worldwide. AllTrails was selected as Apple's App of the Year in 2023!

Every day, we solve incredibly hard problems so that we can get more people outside having healthy, authentic experiences and a deeper appreciation of the outdoors. Join us!

Senior Qualitative Researcher

About the Role

The research team is responsible for understanding current and future users and identifying opportunities to improve the user experience and achieve company objectives. We are looking for a passionate Senior User Researcher to help us kindle the spirit of adventure.

What You’ll Be Doing:

• Identifying and prioritizing research questions to drive business progress
• Designing and executing research to inform the organization about user needs, in service of creating useful and delightful products and effective marketing
• Working as a strategic partner with peers across Product and Design to help inform long-term strategy and short-term tactics for our products
• Independently managing research plans, timelines, and stakeholders through ambiguous and fast-changing environments
• Communicating results and recommendations in compelling ways

Requirements:

• 5+ years of experience working in applied product research
• Strong understanding of the strengths and shortcomings of research methods, including when and how to apply them during the product development process
• Proficiency in a range of qualitative methods (e.g. usability testing, 1:1 interviews, diary studies, focus groups, contextual inquiry) and experience with basic quantitative methods (e.g. customer surveys)
• Ability to independently scope a research plan, manage timelines, and lead stakeholders through the research process
• Clear and concise communication of research findings and recommendations
• Demonstrated understanding of how research connects to business goals
• Ability to manage multiple projects at the same time without sacrificing quality or efficiency
• Desire to work in a fast-paced startup environment

Bonus:

• Experience conducting in-person usability studies in a real-world context
• Experience with research operations, including recruiting participants independently
• Ability to design low-fidelity or scrappy methods to answer questions quickly
• Experience mentoring others in the basics of research, including more junior researchers and non-researchers (ex. designers, product managers)
• Experience developing systems for recurring reports (e.g. dashboards, quarterly updates, etc)

Our Commitment to You:

• A competitive and equitable compensation plan. This is a full-time, salaried position that includes equity
• Physical & mental well-being including health, dental and vision benefits
• Trail Days: First Friday of each month to hit the trails!
• Unlimited PTO
• Flexible parental leave
• Annual continuing education stipend
• Discounts on subscriptions and merchandise for you and your friends & family
• An authentic investment in you as a human being and your career as a professional

$140,000 - $180,000 a year

A successful candidate’s starting salary will be determined based on various factors such as skills, experience, training and credentials, as well as other business purposes or needs. It is not typical for a candidate to be hired at or near the top of the range of their role and compensation decisions are dependent on the factors and circumstances of each case.

Nature celebrates you just the way you are and so do we! At AllTrails we’re passionate about nurturing an inclusive workplace that values diversity. It’s no secret that companies that are diverse in background, age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be more successful. We’re focused on creating an environment where everyone can do their best work and thrive.

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