L1 Support Engineer

Are you ready to get ahead in your career?

• We want to empower you turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

What are you accountable for?

• 24x7 Proactively monitor, response, perform 1st level technical support, escalate and follow up alerts/tickets for network or security alert and escalate to a higher tier analyst/team lead in accordance with relevant processes - using various media such as calls, emails and WhatsApp.
• Manage customer security or network related inquiries/complaints via pre-defined support channels
• Prepare, verify and submission on security and network performance report for Managed Network Services customers.
• To own authority of SR/Issue tick...