Sr. Director

ABOUT THE JOB

Are you a natural problem-solver and have a strong background in implementing and managing systems, particularly in the K-12 youth services or education spaces? Do you love working with others to create amazing experiences? If so, you might be the perfect fit for our team as the Senior Director of Enterprise Systems and Technology at Galileo Learning!

Reporting to the CFO, the Senior Director owns the roadmap and technical performance of developed and purchased technology products from analysis to implementation and beyond, ensuring alignment and delivery on business goals and success metrics. You will be responsible for defining business processes, identifying requirements, representing user needs, working with vendors, defining a vision, aligning stakeholders, and ensuring successful launches.

Success in this role will require a strong understanding of enterprise systems and processes, coupled with excellent project management and communication skills. You must be both technical- and business-savvy, comfortable working across all parts of the organization—including operations, camp directors, finance, and warehouse (supply chain)—to ensure seamless day-to-day systems operations and the successful design and implementation of new systems.

YOU WILL BE ACCOUNTABLE FOR

Enterprise Systems Vision & Strategy

• Work closely with senior leaders, including the CEO and CFO, to define a vision for the technical business platforms and align stakeholders on success and roadmap
• Lead the optimization and/or selection and implementation of new systems, ensuring all aspects of proposed systems and processes meet Galileo's high standards. In the next year we will be specifically evaluating changes to Workforce Management, Operational Planning and CRM systems.

Systems Management & Optimization

• Manage existing systems such as HRIS, CRM, supply chain and talent management. Define requirements based on business goals and work with vendors to ensure effective day-to-day operations. Ensure and improve interoperability of multiple systems.
• Manage and evolve our relationship with the outsourced Managed IT Services organization that supports our HQ and distributed camp staff; as well as our outsourced Salesforce developers.
• Collaborate with vendors and consultants to define business processes, gather and articulate requirements, and represent user needs to ensure a successful launch and ongoing success of the new system.
• Manage projects efficiently and effectively, on time and within budget.
• Apply core consulting skills to develop an internal point-of-view on both business and technical requirements and on potential vendors. This will require exceptional product management skills and many previous successful system launches or go-lives.

Internal Process & Change Management

• Actively improve internal processes and lead user education and change management to promote ROI on the organization's enterprise systems–recognizing that sometimes the “process is the product” even more than the technology. Leverage deep experience with technical end-to-end change management processes.
• Utilize excellent communication skills to work with stakeholders across the organization, providing regular updates on project progress.
• Act as the single point of contact for issues related to systems, resolving inquiries and responding with empathy to concerns to build lasting relationships.

YOU ARE

• Inspired by Galileo’s mission and purpose. Innovation education, project-based learning, and working in a professional, welcoming, deeply camp-inspired culture should sound like things you’re ready to explore or sign up for.
• Passionate about implementing innovative systems and adaptable solutions that make others’ lives easier. You understand the role technology can play in making the world a better place, and you love fine-tuning processes.
• Dedicated to upholding Galileo's commitment to diversity, equity, and inclusion and actively seeking out opportunities to promote these values throughout our enterprise systems projects.
• A visionary collaborator and independent contributor. You can collaborate with others towards a creative vision but have no issues tackling projects alone.
• Skilled in using tools and technology (and suggesting new ones!) to manage projects and communications with stakeholders both internally and externally. You focus your own professional development on understanding new enterprise systems as well as configuration and administration for enterprise tools such as Salesforce and ServiceNow.

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COMPENSATION

We anticipate compensation for this Full-Time, exempt position to be $140,000 - $190,000. Exact compensation may vary and will be based on multiple factors, including geography and professional experience.

BENEFITS

• No-cost medical insurance for employees (additional plans and options to add dependents available at cost)
• Vision and Dental Insurance
• 401k benefits after 1 year of employment
• Flexible Paid Time Off - time off is not limited, and we strongly recommend that employees take time off to rest and recharge.
• Unlimited free camp for your child(ren), OR two free weeks to be gifted (including AM/PM Extended Care)
• Friends and Family Discount for Galileo Camps
• Priority scholarship nominations for Galileo Camps
• Generous parental leave and extensive support with leave planning
• Employee Assistance Program, options for life insurance, and more!

WORK LOCATION

Remote, work-from-home, location is possible in the following states: California, Colorado, Illinois, Massachusetts, Texas, North Carolina, New York, or Washington. We are currently only able to employ candidates who are based in the states listed here.

Employees located in the San Francisco Bay area adhere to a hybrid office and work-from-home policy. Galileo Headquarters is located at 111 Myrtle St, Ste 300, Oakland, CA 94607.

SCHEDULE & TIME COMMITMENT
This is a full-time position, averaging 40 hours per week. While we prioritize work-life balance, there may be times when additional hours are necessary to meet deadlines and ensure the success of our programs. Additionally, HQ staff are expected to visit camp locations from June through August to experience camp first-hand and support our teams on the ground; 10-15% travel may be required for those located outside of a camp territory.

Requirements

• 7+ years of experience in enterprise systems management, business analysis, consulting or system implementations, with a strong focus on enterprise systems and implementations.
• Proven track record of managing multiple projects simultaneously, with successful system launches and go-lives, including managing timelines, budgets, and stakeholders. Proficient with project management tools such as Asana.
• Experience leading user education and change management initiatives, with the ability to communicate technical concepts to non-technical stakeholders.
• A broad range of systems knowledge and experience with implementation of core enterprise systems such as: Salesforce, Sage/Intacct, ADP, ATS platforms (e.g., SmartRecruiter), PowerBI, etc. Familiarities with APIs and API documentation would be beneficial in this role.
• Strong analytical and problem-solving skills, with the ability to develop and execute effective solutions to complex problems.
• Strong communication and collaboration skills, with the ability to build trust with stakeholders and resolve system-related challenges with empathy and true partnership.
• Openness and enthusiasm for soliciting and implementing feedback to improve performance
• Having worked in summer camps, education or similar organizations is a plus!

We are committed to building a diverse and inclusive team and strongly encourage applications from individuals of all backgrounds and experiences. If you think you have what it takes to be successful in this role, we encourage you to apply.