eCommerce Rollout Specialist

About Foodies

You know New World, PAK’nSAVE and Four Square right? That’s us! We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style – we are humble about it (apart from right now maybe)!

eCommerce is one of the highest strategic priorities for Foodies and our ambition is to create a multi-channel network, leveraging the strengths of our members to refocus our digital front and customer experience.

About the role

Based in Tauranga, you’ll be responsible for managing the implementation and rollout of eCommerce initiatives, ensuring successful integration of new eCommerce platforms and drive continuous improvement. Collaborating with various cross-functional teams, you’ll provide training and coaching to store teams to drive the continuous improvement of our fulfilment process, focusing on best practice using Order Management, picking systems, ranging and compliance.

Key tasks include:

· Leading the implementation and rollout of eCommerce platforms and technologies, ensuring seamless integration with existing systems and processes.

· Identifying business opportunities, developing partnerships, and implementing strategies to maximize online sales and customer engagement.

· Regularly visit store sites to ensure best practice is being implemented, identify all operational and customer experience opportunities for improvement, as well as growing the capability of the eCommerce store teams.

· Manage project schedules and resources to ensure timely delivery of ecommerce initiatives.

· Establish and train roll outs of any process changes/business direction or improvement of eCommerce and support/provide feedback on any proof of concepts or pilots.

· Conduct thorough testing of ecommerce platforms to identify and resolve any technical issues or performance bottlenecks.

About you

Ideally you will have operation experience having worked in a supermarket or retail store. You’ll also have proven eCommerce experience and come with a background in continuous improvement and be proficient in data analysis tools with the ability to negotiate and influence key stakeholders in the business. As a strategic thinker with excellent planning, time management and communication skills, you’ll easily collaborate with cross functional teams and build robust relationships.

You’ll also be able to:

· Identify and evaluate potential business opportunities, partnerships, and collaborations in the eCommerce industry.

· Identify and address technical and operational challenges related to eCommerce platforms and process and be proactive in proposing and implementing solutions.

· Monitor and analyse key performance indicators (KPI’s) related to online sales, conversion rates, customer satisfaction and profitability.

· Generate regular reports and dashboards to track progress, identify areas of improvement and present insights to Owner Operators and Store Managers.

· Interpret and understand “metrics that matter” to drive improved operational performance of the eCommerce channel.

What’s in it for you

In return, we offer a competitive salary package including a discount at our supermarkets, flexible working so you can get the most out of life, free parking, participation in the company superannuation fund, birthday leave and long service leave! We also offer lots of learning and development opportunities to grow your career.

Experience awesome. Achieve awesome. Be awesomely you.

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome applications from you all regardless of who you are or what you do. We welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau, but most importantly we celebrate our people - our taonga, every day for being uniquely them.