**Role Summary
Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and executing a plan to fill performance-related gaps
**What’s On Your Plate?
- Monitor and improve Rider Performance and Compliance
- Lead Rider Recruitment for the allocated zones
- Manage rider roster with proper allocation of shifts/breaks/off-days etc
- Inventory management and usage compliance of Rider equipment
- Groom rider quality (behavior, appearance, professionalism, presentational, etc)
- Setting up a performance improvement plan to improve the performance of low-performing riders
- Reduce rider complaints originating from customers
- Monitor riders' performance on an individual level and responsible for coaching/warning riders
- Audits fleet appearance & rider behaviour via on ground visits.
Requirements
**What Did We Order?
- Bachelor's Degree
- 2-3 years of experience in food/grocery tech industry is highly preferred
- Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
- Strong communication skills, both written and verbal. English and Urdu are a must. Arabic is a plus.
- Influencer and a negotiation with good public speaking and presentation skills
- People management skills: Experience of managing bigger group of people.
Delivery Hero
Talabat is the pioneer of the online food ordering industry in the Middle East, operating in Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan, and United Arab Emirates.
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