Merchant Fulfilment Lead

Who we are

Yoco is one of Africa's largest fintech companies, building an ecosystem of intuitive, dynamic payments and business tools. These connected tools are easy to tailor to diverse business needs, enabling brave businesses to do better and grow.

Founded in 2015, we now process over US$2 billion annually for over 400,000 businesses.

We are powered by over 330 people across our three talent hubs in the Netherlands and South Africa. We come from different backgrounds and have different viewpoints, so we can keep building cutting-edge financial tools for growing businesses.

We’re growing fast. With growth comes compelling challenges, which means that if you’re an ambitious problem-solver with big ideas you will be challenged, stimulated, and grow with us at Yoco. You have a passion for doing good. You’re bright and grounded, experimental and brave.

We believe growing together is a commitment and that it means being uncomfortable and overcoming problems, and when faced with such problems seeing opportunities where others see barriers. But we know it’s not for everyone.

We don’t stop pushing, we break things to rebuild, we challenge ourselves, and inspire each other. We’re constantly evolving - and we’re doing it fast.

Be Brave and Grow With Us.

About the Supply Chain & Fulfilment team

Our team is committed to operating an efficient and effective supply chain, ensuring an exceptional delivery experience for our customers. The Fulfilment team plays a crucial role in ensuring that our merchants and retailers receive their Yoco hardware seamlessly and on time. We collaborate closely with various departments to streamline and adapt our fulfilment operations, continuously enhancing our delivery process to meet and exceed expectations.

About the role

As the Fulfilment Lead, you will be responsible for the end-to-end fulfilment process for our merchant and retailer orders. You will ensure timely and accurate order processing, whilst constantly looking to improve performance metrics. You will play a key role in ensuring customer satisfaction through a seamless and efficient delivery experience.

What you will be doing

• Overall responsibility for all fulfilment operations:

  • Card reader fulfilment
  • Sim card fulfilment
  • Retailer fulfilment
  • Hardware accessory fulfilment
  • Internal delivery fulfilment

• Reviewing our current fulfilment network and operations

• Setting up a new fulfilment network

• Overseeing our relationship with existing courier partners and distribution hubs

• Utilising data and metrics to analyse performance and drive continuous improvement

• Partner SOP/SLA/KPI definition and management

• Maintaining a close relationship with the Customer Support team, to receive and evaluate merchant feedback

About you

• Proven experience in an order fulfilment role, or having worked in a similar capacity at an e-commerce retailer

• Strong leadership skills with demonstrated ability to motivate and develop a team and/or individuals

• Excellent problem-solving skills, with the ability to get things done

• Advanced proficiency with inventory management systems and order processing software

• Strong understanding of courier logistics and supply chain management principles

• Willingness to get deep into the details of the operations and get your hands dirty

The people we’re looking for

We’re looking for brave people who want to grow. And as Yoco grows we hope they stay with us, long term.

Growing can be a daunting task and it’s not for everyone. We never stop pushing, we break things to rebuild, we challenge ourselves, and inspire each other to push further.

So, who are you? You’re a curious problem-solver with a passion for doing good. You’re bright and grounded, experimental and brave. You play open cards and get stuck in. You’re not afraid of change. You close the loop.

Find out more about who we are here.

We encourage applicants from diverse backgrounds to apply and ask that you please send your application in English and help us reduce unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV.