Vasion is looking for a Product Support Engineer that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees across the world. This position will be based in the Philippines.
POSITION SUMMARY
As a Product Support Engineer, Tier 1, you will be responsible for providing technical assistance and support to customers who are experiencing challenges or issues with our products. Your role will involve diagnosing problems, guiding customers through solutions, and escalating more complex issues to higher tiers when necessary. You will play a pivotal role in ensuring customer satisfaction and maintaining high-quality support services.
RESPONSIBILITIES:
- Serve as the primary point of contact for customers seeking technical assistance via phone, email, or chat.
- Diagnose and troubleshoot technical issues related to the company's products.
- Provide step-by-step guidance to customers in resolving problems and configuration issues.
- Document ...
Vasion
Vasion builds upon the company’s enterprise print management technology and the ECM/document management expertise the company gained through its acquisition of MaxxVault to enable organizations to digitize content and automate business processes to drive compliance, scalability, and accountability
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