Senior Backend Engineer - Contact Automation

The team you’ll be working with: Contact Automation team

The Contact Automation team is dedicated to tackling automation opportunities in the support operations space to drive down operational costs and make Wise more scalable. But what does that mean exactly?

We're working on our Virtual Agent system that is designed to automate support processes while ensuring effortless and seamless customer support experiences. Our systems integrate with various Wise services and leverage rules, machine learning and other AI solutions to predict customer problems and automate support case resolution.

Our main vision points are:

• Scalability: Develop solutions that scale with the growing needs of Wise and our customers
• Enhancing Efficiency: Automate repetitive tasks to free up human support agent hours for more complex tasks
• Customer-Centric: Focus on resolution that enhance customer satisfaction and reduce response times
• Innovation: Continuously explore and adopt new technologies to stay ahead in automation

What does it take?

• A strong product mindset and passion for customer experience, you prioritise work with the customers in mind and make data-driven decisions to fix customer ...