Web Merchandising Associate

Title: Web Merchandising Associate

Location: Washington, D.C.
Salary: Competitive salary and benefits package based on qualifications; classified as full-time salaried; exempt and not eligible for overtime.
Reports to: Miranda Pollock, Senior Web Merchandiser

Position Overview

Tuckernuck’s Web Merchandising Associates are creative, data-driven focused on ensuring that all new and existing products and collections are presented in an on-brand, clear and compelling manner that encourages customers to convert. In this role, you will be responsible for each product having the information required to sell: description, size information, shipping, complete the look, and ensuring that everything is added to all relevant collections before publishing.

You will collaborate with multiple teams (production, content, marketing, buying) on overall product strategies and execution. You will be responsible for merchandising collections and tracking performance on a daily basis. You will develop creative ideas to enhance on-site presentation, market, and sell products.

Core Responsibilities

• Product Activation
  • Publish products on a daily basis as dictated by the Publish List. This includes writing a compelling and on-brand description, adding all selling points, and product info. Attend relevant buying team meetings to build an in-depth knowledge of each product and brand.
  • Work with production team to ensure all imagery is edited, accurate, and up to standard
  • Work with other teams to resolve publishing blockers as necessary
• Collection Merchandising
  • Curate categories and shops on a daily basis
  • Support creative planning for product and category-related campaigns
  • Develop creative ideas to enhance on-site presentation, market and sell products
• Inventory/Assortment knowledge
  • Maintain an in-depth knowledge of top COG products, categories, and brands, stay apprised of what is coming down the pipeline
• Respond to incoming customer experience feedback/questions and requests from team members and troubleshoot where possible
  • This includes resolving any product-related technical issues, improving missing or unclear descriptions and info
• Reporting

  • Pull reports and summarize insights from search terms, best sellers, etc. to advise marketing and merch planning

  • Pull collection reports and propose new strategies or solutions based on product and collection performance

Minimum Qualifications

• At least 2 years of experience in a related role

Knowledge/Skills/Abilities

• Ability to think both creatively and analytically

• Strong writing skills

• Outstanding communication skills with a team player attitude

• Familiarity with Excel and Google Suite (sheets, slides, docs)

• Experience working with Shopify, SearchSpring, and Netsuite is a plus

• Incredible organization skills and stellar problem-solving skills with attention to detail

• Proactive nature. See something’s not working? Do some brainstorming and help fix it

• Self-starter, flexible and adaptable

• Positivity, kindness, entrepreneurial spirit

• Ability to thrive in a fast-paced, dynamic environment

• Eagerness to learn each day

Tuckernuck Core Values

The successful candidate will also demonstrate the following core values that inspire the Tuckernuck team to make a difference.

• Teamwork Makes the Dream Work
• Find the Fun
• Stay Authentic
• Respect
• Entrepreneurial Spirit
• Start Strong & Finish Strong
• Have Courage

Tuckernuck is an equal opportunity employer and makes employment decisions on the basis of merit. Tuckernuck policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Tuckernuck offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in this application or hiring process to accommodate a disability, you may request an accommodation at any time.