IT Support and Security Fundamentals Instructor

Position Title: IT Support and Security Fundamentals Instructor

Location: Denver, Colorado (remote, but Denver-based preferred)

Required

• Knowledge of Windows, Mac, and Linux operating system end-user experience

A+ certification (1101-1102 Series)

• Proficiency with Active Directory, GPO’s, user-profile management
• Experience with MS Server (2016-2022), SCCM/WSUS, Patch Management, General understanding of Office 365 administration
• General knowledge of performance monitoring and metrics with Perfmon.
• Experience with supporting desktop hardware and software, installations, imaging, upgrades, printers, scanners, and general end-user equipment.
• Proficiency with LAN/WAN, routing configuration, and switching.
• Should be familiar with the OSI model and protocol dataflow. Working knowledge of Client/Server Environments.
• Proficiency with remote administration and remote administration tools: i.e. InTune, Remote Access Tools (RDP), Teamviewer, Bomgar.
• Experience with providing direct, over the phone or remote troubleshooting of end-user desktop, equipment, applications, or connectivity issues in a timely fashion.
• Thorough understanding of Network/OS Security concepts and procedures
• Ability to write content and curriculum related to instructional outcomes

Preferred

• Google IT Certification
• Current Network+ Certification (N10-006 or N10-007)
• Windows Certification
• Strong documentation, analytical and problem-solving skills
• Experience with ITIL implementation in support of the Help Desk, preferably ServiceNow
• Experience using an SLA ticketing system with a customer/consumer service-driven approach

What You’ll Do

• Deliver virtual training preparing students for entry-level careers in Cybersecurity Essentials which includes daily instruction, assessment administration, attendance, one-on-one tutoring, evaluation and monitoring of individual student progress daily, addressing student violations with students in a consistent manner, and more
• Work virtually in collaboration with the Director of Curriculum to identify and continually evaluate and evolve the training as demanding new technologies become available.
• Provide students with access to relevant sources for outside learning on technologies and study aids relevant to the curriculum
• Work closely with the team to identify student needs, provide the necessary support, establish individualized plans for student achievement, and participate in regular student-status meetings.
• Maintain and update Salesforce and/or our LMS with student grades, certification, scores, and progress notes.
• Create, submit and maintain training curricula, syllabi, lesson plans, and any other classroom materials for approval and files.
• Work closely with staff at other sites to ensure the integrity of implementing the model
• Maintain a minimum of an 80% class pass and graduation rate for every cohort

For this role specifically, we are targeting a salary of 60,000-65,000, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.

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