Customer Success Manager

About Checkstep:

Checkstep is a dynamic and innovative technology company dedicated to creating safer and more trustworthy online spaces. Headquartered in London, with a global presence spanning the United Kingdom, Europe, the United States, and Asia, Checkstep is at the forefront of AI-driven content moderation and digital safety solutions. Our mission is to empower online communities, businesses, and organizations to create secure and reliable digital environments. We value customer satisfaction, integrity, safety, trust, innovation, and balance, and we are committed to fostering a diverse and inclusive workplace.

Position Overview:

We are looking for a highly motivated and experienced Customer Success Manager to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with our clients and helping them develop world class trust and safety solutions with Checkstep. You will act as the primary point of contact for customers, track and report on key success metrics, and support customers deploying Checkstep's suite of features to their fullest potential.

Key Responsibilities:

• Own and define the customer relationship experience for Checkstep
• Conduct regular account check-ins and quarterly business reviews
• Collect feedback and work with Product and Tech to prioritize customer-requested features.
• Track and prepare customer renewals, identifying upsell opportunities.
• Onboard new customers and manage the onboarding process with client stakeholders.
• Support integration plans and roadmaps, addressing both technical and non-technical needs.
• Train and educate customers on Checkstep's features and compliance tools.
• Advise customers on Trust and Safety best practices.

Qualifications:

• Proven experience in a customer success, account management, or similar role, preferably in a SaaS or technology company.
• Strong understanding of content moderation, digital safety, and AI-driven solutions.
• Excellent communication, interpersonal, and relationship-building skills.
• Ability to manage multiple customer accounts and prioritize tasks effectively.
• Technical proficiency to understand and assist with integration plans and roadmaps.
• Experience in training, educating, and supporting customers to maximize product usage.
• Ability to create and present workshops and develop thought leadership content is a plus.

Why Join Us:

• Opportunity to make a significant impact in shaping the trust and safety landscape of online platforms worldwide.
• Collaborative and inclusive work environment with opportunities for professional growth and development.
• Competitive compensation package and benefits.
• Remote work flexibility, allowing you to work from anywhere in the world.

At Checkstep, we are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. If you are passionate about trust and safety in the digital age and eager to make a difference, we'd love to hear from you. Apply today and join us on our mission to build safer online communities.