Senior Relationship Manager

Primary Objective:

• Acquire new MME customers & deepen relationships with existing customers. Promote MME loan products to these customers to meet annual targets set. Cross sell and up-sell to meet RHB SG’s overall annual targets set.
• Perform credit review to proactively monitor credit quality through early problem loan recognition & implement appropriate strategies to prevent or minimize loan default or NPL.
• Perform client servicing, so as to meet customer service standards set by the department & to achieve good customer satisfaction rating.

Key Responsibilities:

• Acquire new MME customers & deepen relationships with existing customers. Promote MME loan products to these customers to meet annual targets set. Cross sell and up-sell to meet RHB SG’s overall annual targets set.
• Perform credit review to proactively monitor credit quality through early problem loan recognition & implement appropriate strategies to prevent or minimize loan default or NPL.
• Perform KYC CDD/EDD review to ensure profile of customers are within the Bank’s targeted segment.
• Perform client servicing, so as to meet customer service standards set by the department & to achieve good customer satisfaction rating.
• Increase facility utilization rate in current MME customers to enhance the Bank’s share of wallet
• Gather & feedback competitor banks’ new products & services with Product Team to update the team on competitors’ offerings to achievement product/service competitiveness to meet target revenue.

Requirements

• Bachelor Degree - Business, Accounting, Banking, Finance, Economics or other related disciplines.
• Professional qualifications in Business, Accounting, Banking, Finance, Economics or other related disciplines
• Minimum 3-5 years MME banking experience with good business network and proven track record of acquiring new business accounts.
• Minimum 3-5 years working experience in credit with exposure to credit risk management and commercial / corporate including credit processing, evaluation and appraisal.
• Possess strong credit writing and analytical skills
• Able to work in a high pressure environment as well as in a team
• Excellent verbal communication and Interpersonal skills
• Proactive, energetic, result oriented and possess good business acumen