Workshop Support Consultant

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as Workshop Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• Provide technical and customer support during workshops
• Monitoring chat, providing links and sharing polling software
• Addressing technical issues
• Creating post-workshop follow-up, sending survey results and guides via Zendesk and updating Salesforce
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services

What you need to succeed in this role:

• Excellent Spanish and English (written and verbal) is a must
• Experience with Zendesk. Salesforce, Vevox and video conferencing software
• Experience in technical and customer support
• Proficiency in managing chat and video conferencing tools
• Strong communication skills
• Positive an...