Program Manager- Mid-Market

We are seeking professionals to fill openings such as Program Managers and Senior Program Managers. The specific responsibilities vary on position level, but the mandatory responsibilities of a Program Manager on our Professional Services team are as follows:

• Serve as the strategic customer success manager for assigned healthcare clients - especially pharmaceutical, provider (large hospital systems), and insurance/payer companies.
• Proactively consult with clients to evaluate qualitative and quantitative data (the interactions between our clients and their customers/patients) utilizing the Authenticx platform to make informed decisions that drive significant and measurable business improvement.
• Run our proven customer methodology, through meetings and presentations, and manage the multiple levels of stakeholder relationships to ensure our clients drive meaningful and impactful outcomes utilizing our proprietary AI.
• Own the customer experience and collaborate across other Authenticx teams to achieve client objectives.
• Proactively manage the health of your clients, and actively mitigate risks and remove obstacles to pave the way to success and renewal.
• Hold your customers accountable for their success, and ensure they see measurable value from their investment in Authenticx.
• Work with the Revenue Team to identify opportunities for upsells and expansion, and collaborate across Revenue, Product Innovation, and Product Management to best support clients.

Requirements

Skills and Knowledge
Our ideal Program Manager will possess the following skills and attributes:

• Solid understanding of enterprise KPIs and macro measures of business success.
• Familiar with strategic planning and budget management and able to converse at an executive level with customers about business impact and measurable outcomes.
• Ability to establish stakeholder relationships at all levels of an organization, from users up through departmental leadership to the executive level.
• Adept at making confident, credible business cases and securing commitment across stakeholders to drive results.
• Skilled at conflict resolution, negotiation, overcoming objections, and collaborating internally and externally to drive measurable results.
• Comfortable with healthy conflict, radical candor, and holding others, internally and externally, accountable to success.
• Skilled at problem solving and probing with open-ended questioning to determine root causes, uncover objections, and find equitable solutions.

Minimum Qualifications

• Bachelor’s degree in Business, Healthcare, Informatics, or other relevant fields.
• At least 2-5 years of experience in a B2B client-facing role (Account Manager, Customer Success Manager, etc.)
• Strong interpersonal skills across all levels of an organization.
• Proven experience serving as an effective team leader on cross-functional projects.
• Well-organized with the ability to strategically prioritize work when there is too much to do and too little time.
• Proficiency with MS Office, especially Excel skills in data manipulation and analysis.
• Experience with web applications and comfort with new technologies in a very fast paced organization.

Desired Qualifications

• 2 – 5 years of SaaS experience.
• 2 - 5 years of healthcare experience: pharmaceutical, provider (large hospital systems), or health insurance/payer.
• Strong data synthesis experience involving the interpretation and analysis of qualitative and quantitative data.