Solutions Engineer

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. With Team members in Auckland, the United Kingdom, United States, Canada and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices.

Are you passionate about technology and love working with people? Do you thrive on solving complex problems and enjoy showcasing cutting-edge software solutions? If so, we have an exciting opportunity for you! We are looking for a highly motivated and experienced Solutions Engineer to join our vibrant Sales Team.

As a Solutions Engineer at Actionstep, you will play a critical role in supporting our sales team and driving our growth. You will be responsible for conducting product demonstrations, addressing technical inquiries, and ensuring our clients understand the value of our solutions. Your technical expertise and excellent communication skills will be key in showcasing how Actionstep can meet the unique needs of our clients.

If you are a motivated and technically skilled professional looking to join a forward-thinking company, we would love to hear from you!

What You Will Do:

• Develop a deep understanding of Actionstep’s product offerings and stay updated on industry trends.
• Collaborate with the product development team to stay informed about upcoming features and enhancements.
• Conduct product demonstrations and technical presentations to showcase Actionstep’s solutions.
• Partner with the sales representatives to understand customer requirements and align Actionstep’s solutions with their needs.
• Provide pre-sales technical support, addressing prospect inquiries and concerns.
• Collaborate with sales representatives to prepare and deliver compelling proposals and technical documentation.
• Act as a trusted advisor, offering technical guidance and expertise to customers throughout the sales cycle.
• Conduct training sessions for sales teams to ensure they are equipped with the technical knowledge to effectively sell Actionstep’s solutions.
• Develop and maintain sales collateral, including technical documentation, case studies, and solution briefs.

Who You Are:

Excellent Communicator: You are comfortable communicating with customers and internal teams and saying no when you need to.

Relationship Builder: You have strong skills in cultivating and maintaining relationships with customers by being personable, empathetic, and able to understand customers' needs.

Curiosity and Eagerness to Learn: You have an inherent curiosity about technology and a passion for continuous learning staying updated with the latest industry trends and product knowledge.

Problem Solver: You are proactive and resourceful in resolving issues.

Technically Confident: You have confidence in your technical abilities and the capacity to learn new technologies quickly.

Requirements

What you need to know and what will make you successful!

Essential:

• Bachelor’s degree or equivalent in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.
• Proven experience in a sales engineering or technical pre-sales role within the technology industry.
• Excellent communication and presentation skills, with the ability to convey complex accounting concepts to both technical and non-technical audiences.
• Strong problem-solving skills and the ability to think strategically about business challenges.
• Willingness to travel for on-site customer engagements as needed.
• Comfortability working within Office 365.

Desirable:

• Experience in Salesforce.com.
• Exposure and knowledge of the legal industry.

Other:

• Suitable National Criminal Check.

Benefits

We offer a fantastic and inspirational working environment!

• Flexible working.
• We are a team, we trust each other and we believe our best work happens when life & work is in good balance.
• Wear what you like to work.
• Take your birthday off.
• Friday afternoon socials and team building events, remote and in person.
• Relaxed and friendly team.
• Fantastic training and development opportunities.