Customer Care & Support Specialist

Believe is looking for a Customer Care & Support Specialist for a permanent contract.

Integrated into the Customer Care & Support department, you will be the main point of contact of our customers (Producers, Labels, Artistes) to solve their issues and requests.

Your main role and responsibilities are:

• Resolve issues related to content, royalties, reporting, and copyright, ensuring compliance with SLAs.
• Maintain high customer satisfaction.
• Manage audio operational tasks to help Customers (modification of information attached to the audio, help in case of technical issue)
• Onboard and train Artists and Labels on Believe internal tools
• Contribute to the Support knowledge bases to improve the autonomy of our clients
• Maintain a regular and close communication with Sales teams
• Interact with Believe back-office teams: Finances, Content, Product, Contracts & Rights
• Monitor and escalate customer feedback as needed.

Requirements

Minimum 2 years experience in online customer service with excellent communication skills with Care, Respect, and Empathy.

• Proficient in Microsoft Office (Excel, Word, etc.).
• Knowledge in CRM (Salesforce)
• Experience with DSP/social networks
• Strong problem-solving abilities.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks effectively.
• Team player
• Good product knowledge.
• Fluent in English/French

Passionate about technology. Familiarity with the music industry and digital platforms is an advantage.