Change of Tenancy Coordinator

This role will provide you with detailed knowledge and understanding of the COT application for incoming tenants, exiting tenants and final bill process, as well as providing you with the tools to effectively deal with a query to its successful conclusion.

You'll be at the heart of our operations, ensuring accurate and timely billing, resolving complex issues, and providing exceptional service. You'll handle end-to-end account processing, troubleshoot failures, and utilise various systems to deliver quick resolutions when processing change of tenancies.

By supporting other business areas as needed, you'll play a crucial role in maintaining smooth operations and high customer satisfaction. Join us to become an essential part of our dynamic and collaborative team!

What skills/experience do I need to be successful?

• Analytical and problem-solving skills and ability to learn new processes quickly;
• Strong communication skills including phone work;
• Ability to work in high pressure environment and meeting deadlines;
• Ability to adapt and change depending on the Business needs and requirements.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Check out all our benefits here
• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitize, decarbonize, and localize the future of energy? Apply now

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