Customer Success Manager

ProducePay is transforming the global produce industry into a more connected and sustainable movement. We give farmers unprecedented access to the market, financial solutions, and trade protection they need. Buyers and consumers receive fresher produce more efficiently, knowing it is grown and delivered in responsible ways. This simplified and empowering approach is helping to eliminate over 50% of economic and food waste, and create value for everyone involved.

We are seeking a dynamic Customer Success Manager who will become an important member of the Commercial team at ProducePay. We are a cross-functional team composed of a product manager, engineers, designer and dedicated sales people. The Customer Success Manager will be responsible for owning the customer journey of each ProducePay customer to ensure a smooth ride from the Onboarding Process and all along the relationship.

The Customer Success team has the function of being the bridge between ProducePay internal departments and the multi-product qualifying “Seller” category customers. The CSM will lead the strategy post-initial sale, to find a growth path for each Seller, promote the cross-selling, increase product adopt...