Location: Prudhoe - Office Based Salary: £22,308.00 per annum Working Hours: Monday to Friday 9:00 - 17:30 (37.5 hours)
K ey Responsibilities:
Arranging network-related services.
- Porting numbers.
- Organising kit delivery.
- Requesting engineering resource and provision and sign off by the customer.
- Updating internal platforms, systems and third party portals. Communicating with internal departments, suppliers and Daisy customers.
Requirements
- Excellent communications skills; verbal and written.
- Enthusiastic and willingness to learn and adaptable to change.
- Experience of dealing with customers, internal colleagues and suppliers in relation to progressing and coordinating key components of an order.
- Previous telecoms and order management experience desirable.
- Ability to work under pressure and multi task.
- Be prepared to own an issue and see through to resolution by liaising with internal departments to provide a timely and satisfaction resolution for the customer; being the customer advocate.
- Excellent service skills with a key focus on internal and external customer relationships.
- Strong team player but able to work independently.
- Experience of working on in house systems and sound working knowledge of Word & Excel.
Daisy Communications
UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services, constantly growing teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition
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