Systems Provisioning Coordinator

Location: Prudhoe - Office Based Salary: £22,308.00 per annum Working Hours: Monday to Friday 9:00 - 17:30 (37.5 hours)

K ey Responsibilities:

Arranging network-related services.

• Porting numbers.
• Organising kit delivery.
• Requesting engineering resource and provision and sign off by the customer.
• Updating internal platforms, systems and third party portals. Communicating with internal departments, suppliers and Daisy customers.

Requirements

• Excellent communications skills; verbal and written.
• Enthusiastic and willingness to learn and adaptable to change.
• Experience of dealing with customers, internal colleagues and suppliers in relation to progressing and coordinating key components of an order.
• Previous telecoms and order management experience desirable.
• Ability to work under pressure and multi task.
• Be prepared to own an issue and see through to resolution by liaising with internal departments to provide a timely and satisfaction resolution for the customer; being the customer advocate.
• Excellent service skills with a key focus on internal and external customer relationships.
• Strong team player but able to work independently.
• Experience of working on in house systems and sound working knowledge of Word & Excel.