This role sits with one of Daisy Communications brands - XLN for Small Business
Location: Sheffield - Office based
Salary: £22,308 yearly with realistic commission of £1000 per month
Monday to Friday working 9:00 - 17:30 (37.5 hours per week)
Key Responsibilities:
- Performing outbound call activity
- Establish a suitable resolution for both the customer and the business in a timely manner.
- Identify opportunities to maximise growth and revenue through cross selling opportunities, referring where appropriate, to specialist sales teams.
- Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions.
- Increase customer loyalty and reduce churn working in synergy with other departments.
- Strong communications skills – communicating in a clear and concise manner with detailed accuracy a priority.
Requirements
- Be able to demonstrate an ability to work within a fast paced environment within a sales focussed industry.
- Competent with all Microsoft packages.
- Ability to understand, analyse and interpret data.
- Take ownership of issues and follow through to conclusion.
- Sound questioning and listening skills, being able to pinpoint the exact issue in order to gain resolution.
- Can do attitude with a flexible approach to work.
Daisy Communications
UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services, constantly growing teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition
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