Customer Onboarding Specialist

What's the opportunity? 🤔

Customer Onboarding is an activity every Intercom customer experiences, whether purchasing Intercom for the first time, expanding Intercom use to a new team, or adopting new features! As an Onboarding Specialist at Intercom, you’ll share ownership of this crucial process with our customers. Your primary responsibility is helping customers implement Intercom’s suite of tools to solve their business’ biggest problems.

As an Onboarding Specialist at Intercom, you will have an outsized impact on the company. If you want to help make business personal for our customers and you want to work with an ever growing and changing team, you’ll find a home as an Onboarding Specialist at Intercom.

What will I be doing? 🚀

• You will act as the main product expert during your customers first 90 days (for new customers) and partner with the rest of the Customer Implementation Services team, the Sales team, and the Customer Success team to deliver the best possible experience for new clients.
• You’ll execute tailored implementation strategies based on customer goals and drive product adoption.
• You’ll help drive success of the Customer Implementation Services T...