We're Houst 🏠: A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We’ve grown fast. Since launching in 2015, we’ve partnered with thousands of happy hosts, helping them to make important earnings. The business has now expanded worldwide – we’re operating in over 20 cities globally, from Auckland to Lisbon, and there’s a lot more to come. From holidaymakers to full-time landlords, host happiness is central to everything we do.
About the role: As a Client Success Executive, you will be responsible for providing world-class service. You will resolve customer inquiries through multiple contact channels such as email, phone, and chat. You will work with complex and not always standard issues, so thinking outside of the box, troubleshooting, excellent communication skills, and logical thinking are a must.
Role Responsibilities:
- Provide world-class service to Houst customers and guests via telephone, email and WhatsApp.
- Onboard new properties; complete client meetings to get new hosts set up for success on our platform.
- Create and optimi...
Hosting. It's what we do. Professionally managed flexible lettings. You open your doors, we open up opportunity.
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