ModSquad has partnered with a technology-focused platform that supports prioritizing textbook affordability. This online store provides students with new and used books, eBooks, and other educational materials to rent or purchase.
As a member of this team, you'll respond to customer inquiries via inbound phone calls, live chats, and emails.
Project Hours (All Times Pacific Standard Time):
24/7 although we are recruiting for peak times: 6 AM - 4 PM
Orientation Begins:
July 29th and Onward
Commitment:
20 hours per week
90 days (as needed)
Hourly Rate:
We'll discuss this more during your interview.
What are we looking for?
- Candidates with Zendesk experience.
- Candidates who have experience in providing Tier 1 level support.
- Candidates who have experience with a ticketing system, inbound calls, chat, and email support.
- Candidates who have experience with troubleshooting and problem-solving issues for web and mobile apps.
- Candidates with a strong ability to multitask in multiple browsers and browser tabs, while handling customer communications.
- Candidates who are tech-savvy with Mac, PC, iOS, Chromebook, Kindle Fire...
ModSquad
ModSquad is a leading provider of customer support solutions for top-tier brands across the globe.
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