Customer Service Associate

Customer Service Associate - Be the face of a company obsessed with customer experience

Fresh Prints is the hottest collegiate apparel brand that has been growing at over 60% for a decade! We have 400+ students who will contribute significantly to our revenue in the next 12 months.

At Fresh Prints, one of our guiding principles is “Start and End with the Customer”. We take that very seriously. As a Customer Experience Associate, you’ll be the face for Fresh Prints and will define the experience our customers get.

We’re looking for an energetic, patient, and communicative professional. Someone who loves helping other people when they’re frustrated or stressed. You need to be hands-on and have a finger on the pulse of every team. We need someone who would treat every customer as a long-time friend and make sure that they have an incredible experience every time they interact with Fresh Prints. You should be an active listener and be able to think on your feet to tackle challenging customer problems.

Responsibilities

• Field inbound customer calls, texts, and chats. On a day to day basis, this means:
• Communicate with clients, answer their questions, resolve issues, a...