Market Research Project Manager

The Market Research Project Manager leads individual client projects that include complex, often custom survey designs, sampling designs, deliverables, and client timelines and is responsible for the set-up and ongoing maintenance for data collection and reporting for Press Ganey Member Experience products. This includes survey design, building, and report/dashboard configuration on multiple platforms. This person is the liaison between the client, the Press Ganey account team, and other stakeholders throughout the project and is expected to meet client expectations accurately and consistently, while developing relationships and identifying ways to delight their client contacts with value added service. The role is responsible for managing a portfolio of Press Ganey’s most complex and strategic Health Plan clients.

Duties and Responsibilities

• Manage project timeline (client facing and internal) to ensure on time survey launch, completion, and reporting.
• Builds and maintains relationships with client contacts and learns their organization’s unique needs through regularly scheduled meetings and proactive advisement on recommended account/program changes.
• Ability to identi...