Information Systems Manager

• Manages employees engaged in providing information system solutions and technical support in one or more functional areas.
• Senior Remote Operations Manager responsible for the oversight of the following teams
  • User Account Management team
  • Tier 2 Remote Support team
  • Remote Support team
  • Problem Management
• Providing back up support to the following teams
  • Availability Management
  • Change Management
  • Service Delivery
  • Enterprise Management
• Escalation point for all teams for assistance with complex issues
• Approve all ServiceNow tickets
• Monitor SLAs and adjust team posture to improve performance as needed
• Monitor Staffing Levels against SLA performance and recommend changes as needed
• Worked directly with Management Office to resolve operational and customer impacting issues
• Provide backup coverage
• Recommended opportunities for new automations as well as enhancements to existing

Requirements

TS/SCI with poly required

• High School/GED and 25 years of related experience
• Bachelor of Science may be substituted for 5 years of experience
• Demonstrated experience in team leadership, strategic planning, and project management
• S...