Business Customer Support Associate

Your mission is to help customers have an excellent experience with Wise mainly via phone but also via email. This isn’t your normal call center – we do things differently – and our Business Customer Support Associates are here to help millions more potential customers save money by using Wise!

• Provide world-class customer support via email and phone channels for Portuguese and English speaking customers all over the world
• Understand that making a customer happy is crucially important to a business’s success and make that your goal for every contact
• Be creative, friendly, and solution-oriented with customers and colleagues
• Understand the need to meet expectations, rise above them, and go that extra mile for customers

Requirements

• Please apply by submitting your resume in English. Applications in Portuguese will not be considered.
• You have strong verbal & written English skills and fluent Portuguese language skills – you’ll be supporting Portuguese and English speaking customers, but the working language at Wise is English
• You’re flexible. You’re willing to work 6×1 (six days of working and 1 day of rest) with 6 hours of work per day, up to 36 hours per week ...