IT Analyst

Responsibilities:

• Performs installs, moves and changes to office layout for PC's, software, printers, phones and network components.
• Communicates effectively, provides guidance and technical support for workstations, applications, procedures and break fix items; works with users, remote team members and peer groups across the organization to complete assigned work.
• Owns and provides timely resolution of all incident tickets and change orders.
• Helps with equipment installations, hardware racking, cable management and vendor support/oversight.
• Interacts directly, when needed, with the network engineers, enterprise application administrators and engineers, other office support teams, litigation support, application developers, information security, application support and training, and procurement and inventory tracking to determine the proper remediation for an issue.
• Sets up and quality assurance tests new hardware and software for existing and new end-users in the firm.
• Utilizes trouble-shooting skills to resolve issues with software, hardware, printers, network connectivity, remote access and other peripherals.
• Provides desk side support on escalated issues when ...