Project Management Executive

Responsibility:

• Collect and understand project requirements.
• Plan project activities in collaboration with the team.
• Oversee project timelines, budgets, work quality, and manpower allocation.
• Work closely with internal teams to ensure seamless project execution.
• Facilitate communication and coordination between content moderators and other departments.
• Create periodic reports and maintain project-related documents.
• Develop and execute strategies to improve customer satisfaction and loyalty.

Contractor and Content Moderator Management:

• Recruit and train contractors and content moderators for project-specific tasks.
• Monitor and evaluate contractors' and moderators' work performance to ensure deadlines and quality standards are met.
• Provide ongoing support and resources to content moderators to enhance their efficiency and accuracy.
• Implement and enforce guidelines and policies for content moderation.
• Conduct regular reviews and feedback sessions with content moderators to maintain high performance and adherence to standards.
• Implement quality control measures to ensure the accuracy and consistency of the labeling and moderation processes.

Continuous Improvement:

• Identify areas for process improvement and implement changes to enhance the efficiency and effectiveness of the labeling and moderation workflows.
• Stay updated on industry best practices and trends in content moderation to apply innovative solutions.

Requirements

• Bachelor's Degree or above (New graduates are welcome)
• Good at statistics or numbers
• Proficient in Excel will be an advantage
• Detailed, reliable, quick learner
• Good communication in English both verbal and written

Benefits

• Hybrid work
• Flexible working hours
• Group health insurance
• Mental wellness service
• Annual health check
• Laptop (Mac / Windows) and other devices
• Free snacks & drinks (at office)
• Weekly massage (at office)
• Yoga class (at office)
• Monthly Grab transportation credit
• Education allowance
• Performance bonus
• Annual leaves

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