Responsibility:
- Collect and understand project requirements.
- Plan project activities in collaboration with the team.
- Oversee project timelines, budgets, work quality, and manpower allocation.
- Work closely with internal teams to ensure seamless project execution.
- Facilitate communication and coordination between content moderators and other departments.
- Create periodic reports and maintain project-related documents.
- Develop and execute strategies to improve customer satisfaction and loyalty.
Contractor and Content Moderator Management:
- Recruit and train contractors and content moderators for project-specific tasks.
- Monitor and evaluate contractors' and moderators' work performance to ensure deadlines and quality standards are met.
- Provide ongoing support and resources to content moderators to enhance their efficiency and accuracy.
- Implement and enforce guidelines and policies for content moderation.
- Conduct regular reviews and feedback sessions with content moderators to maintain high performance and adherence to standards.
- Implement quality control measures to ensure the accuracy and consistency of the labeling and moderation processes.
Continuous Improvement:
- Identify areas for process improvement and implement changes to enhance the efficiency and effectiveness of the labeling and moderation workflows.
- Stay updated on industry best practices and trends in content moderation to apply innovative solutions.
Requirements
- Bachelor's Degree or above (New graduates are welcome)
- Good at statistics or numbers
- Proficient in Excel will be an advantage
- Detailed, reliable, quick learner
- Good communication in English both verbal and written
Benefits
- Hybrid work
- Flexible working hours
- Group health insurance
- Mental wellness service
- Annual health check
- Laptop (Mac / Windows) and other devices
- Free snacks & drinks (at office)
- Weekly massage (at office)
- Yoga class (at office)
- Monthly Grab transportation credit
- Education allowance
- Performance bonus
- Annual leaves
Please read our career policy before applying a job with us : [https://datawow.io/career-policy>
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Data Wow Co., Ltd.
Data Wow is an expert in data processing and a leader in AI development. We offer end-to-end tailored solutions across all data stages.
We enable our clients to realize increased productivity by solving their most complex issues with data and AI.
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