Enterprise Customer Success Manager

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 100,000 users across 30,000 teams, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as Gartner, Capterra, and IT Central Station.

Internal Title: Senior Customer Success Manager

Responsibilities

• Own a book of enterprise customers, with a focus on building trusted relationships with customers and helping them get the most of their Katalon subscription;
• Responsible for onboarding, including hosting kick-off calls and check-in meetings and providing end users with the resources they need to get started with Katalon;
• Establish regular touchpoints with assigned customers per the established SLAs to review progress against strategic and technical objectives;
• Translate customer product usage d...