Senior Implementation Manager

Axonify is the frontline enablement solution that’s science-backed and proven to maximize the potential of workforces. Our vision is to reinvent the frontline experience, and we thrive giving them what they need to learn, connect, and get things done.

Our SaaS platform is enjoyable, engaging, and easy to use, with an unprecedented 83% engagement rate. If you're looking for a meaningful product and a great company culture, let's talk!

The Senior Implementation Manager is responsible for ensuring the successful implementation of the Axonify platform within our customers’ environment. They provide project management and consulting services for Axonify’s largest and most complex customers.

They will be able to translate business needs into a technology-based solution and have knowledge and experience managing enterprises through software implementation.

The scope of implementation activities includes enablement, consulting on a variety of topics including user experience, engagement, project management, and customer relationship management.

The impact you'll have:

• Act as a trusted advisor for the customer, gaining understanding of their business requirements and the problem they are trying to solve using the Axonify Platform.
• Concurrently manage a portfolio of complex implementations of the Axonify platform which span one or multiple lines of business and various verticals.
• Consult with the customer on how to best use the Axonify platform to strategically solve their business problem and achieve results.
• Lead customer through setup of Axonify tenant and ensure successful end to end implementation, including: technical setup (with authentication, user data and integrations); engagement strategy, launch planning and execution; user engagement strategies (including reward programs and gamification) and program configuration and consulting.
• Provide best practice solutions on implementation practices user experience in the Axonify platform.
• Partner with sales and the customer project manager to develop an executable plan that accounts for both functional and technical workstreams of the project.
• Demonstrate enthusiasm, flexibility and a commitment to quality and customer service are essential.

What you'll bring:

• Ability to understand and translate business needs into technology-based solutions
• Experience in eLearning, adult education or related qualifications an asset
• 5+ years of implementation, project management and/or business analysis experience
• Experience providing recommendations and guidance around implementation and software platform strategy within an eLearning or corporate communications/operations environment will be a plus
• Proven results in a consulting environment as a functional lead
• Experience and ability to deal with and resolve customer business issues
• Superior communication skills and attention to detail
• Experience engaging and communicating with stakeholders and subject matter experts within all levels of the customers business

It's ok if your experience doesn't check every box! If you check off more than a few - great! We’d welcome a chance to get to know what you can bring, how you can add to our culture, and hear your unique story.

Work location:

At Axonify, we embrace a hybrid-flexible work environment that allows you to choose the best location to support your day the majority of the week. Whether that location is your home office or one of our Axonify offices, located in Waterloo and Toronto, Ontario, you choose.

Wednesdays hold a special place in our calendar as Axonifers, in a commutable distance, gather together in one of our offices for “Work from Work Wednesdays." These face-to-face interactions energize our week with meaningful connection and foster collaboration and innovation. Let’s chat more about our flexible working arrangement!

You will be provided with the tools, resources and support to ensure your success.

The things you’ll enjoy:

An impactful product that gives back to the communities and frontline workers that support our everyday lives.

People with great attitudes that lead to great results through our values: Empathetic, Bold, Innovative and Empowering.

A diverse team that celebrates unique perspectives and experiences that add richness to our culture.

Leaders that trust deeply who leverage our skills, adapt to us as individuals and encourage us to be our best selves.

Our Perks

Ready to join the team? Here’s what’s next.

Apply. Our Talent Acquisition team is committed to providing an outstanding experience throughout your journey with us. Learn more about Axonify by visiting us at www.axonify.com/careers

We believe our team’s unique life experiences, backgrounds, cultures, beliefs and abilities add richness to our culture and depth to our ideas. Our ongoing commitment to diversity and inclusion creates an environment that supports, empowers and delivers a sense of belonging for all members of the team.

We want to remove barriers that may limit you from joining Axonify. Email us at accessibility@axonify.com to let us know how we can provide you with reasonable accommodations through our candidate journey.