Product Education Specialist - Content Writer

Patreon is the best place for creators to fire up their fandoms, share exclusive work, and turn their passions into lasting creative businesses. Over 250,000 podcasters, writers, musicians, artists, and other creative people use Patreon to reach their biggest fans directly and earn an income for the value they provide. Creators can offer paid memberships that unlock access to exclusive work and community, or sell individual digital items from their own Patreon shops.

Ultimately, our goal is simple: fund the creative class. And we’re leaders in that space, having sent over $3.5 billion to creators since our founding. We’re continuing to invest heavily in building the best creator tools with the best team in the creator economy, and are looking for a Product Education Specialist to support our mission.

This role is available to those able to work in our Porto office on a hybrid work model.

About the Role

As a Content Writer on the Product Education team at Patreon, you will be instrumental in helping creators and members solve their issues and use our product effectively through self-serve resources. In this role, you will be responsible for developing and maintaining engaging, user-friendly documentation to help creators and members navigate our platform effectively and seamlessly.

This is a role that requires a lot of cross-functional collaboration, and you will work very closely with our Engineering, Product, and Product Marketing teams to develop content that distills complex concepts into digestible, easy-to-follow articles. This role directly contributes to the success of product feature launches and supports our users through high-velocity changes to every product surface area.

What they do:

• Develop, edit, and manage high-quality Help Content that is consistent, informative, intuitive, and reflective of Patreon’s tone and voice
• Own the end-to-end process of collaborating with EPD, especially PMM and PMs to scope and execute new launch content deliverables and timelines to ensure smooth and successful product launches
• Prioritize, manage, and write all other incoming content requests from cross-functional teams, including Trust and Safety, LPC, and creator-facing teams
• Use Help Center data, support metrics, and feedback channels to identify and create opportunities to improve the Help Center experience accordingly
• Iterate on the content over time to improve the quality of the material and troubleshoot areas of concern based on user behavior and insights

Skills and knowledge they possess:

• Excellent written and verbal communication skills, with the ability to write in instructive styles to multiple audiences
• Ability to support content strategy through analyzing available data and resolving content gaps
• Detail-oriented with the ability to translate complex concepts into easy-to-understand instructions
• 1+ years of support content, technical writing, or instructional writing experience
• Ability to collaborate with several different teams and manage multiple projects, dependencies, and timelines at once with minimal supervision
• Deep prioritization skills, working through several product launches and evolutions at the same time and must be able to prioritize work correctly

Projects they work on:

• Develop educational help center content that empowers creators and members to use the Patreon platform effectively through self-serve resources
• Work with PM and PMM to create and execute content plans during launches and product change/updates to ensure creators and members experience minimal confusion and adopt new features with ease
• Content audits to ensure freshness and accuracy of existing content
• Draft content across urgent items (broken or outdated systems, etc)

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win.
• Build with Craft | We sign our name to every deliverable, just like the creators we serve.
• Make it Happen | We don’t quit. We learn and deliver.
• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds across the organization. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.