Technical Account Manager

We are searching for a dedicated and technical-savvy customer support specialist to join our dynamic team. The ideal candidate will be responsible for maintaining a high level of customer satisfaction by providing prompt and knowledgeable assistance, resolving technical issues, and supporting customer inquiries in a timely manner.

This role requires a blend of technical expertise, especially within the context of AdTech, and strong customer service skills.

Requirements

Skills:

Technical troubleshooting
Customer service and support
Effective communication
Problem-solving and critical thinking
Detail-oriented and organizational abilities
Client engagement and relationship management
Campaign planning, management, and optimization
Data analysis and performance reporting
Documentation and knowledge base development
AdTech platforms (Ad Servers, DSPs, SSPs, Exchanges)
Chrome Developer Tools
JavaScript, HTML, CSS
Postman for API interactions
SQL for database querying
Charles Proxy for network traffic analysis
Familiarity with HTTP(S) protocols and web traffic debugging

*Responsibilities*

- Troubleshoot and resolve issues across AdTech platforms, including ad servers, DSPs, SSPs, ad exchanges, and DMPs.

- Facilitate smooth integrations between AdTech solutions and other systems.

- Support the complete lifecycle of digital ad campaigns from configuration to optimization.

- Utilize data analytics to diagnose campaign issues, enhance, and report performance insights.

- Craft and update essential documentation, guides, and training materials for various stakeholders.

- Ensure the streamlined operation of AdTech systems, guaranteeing accurate ad delivery and tracking.

- Act as a consultant to clients on AdTech best practices.

- Maintain transparent communication with all stakeholders, providing consistent updates and ensuring total resolution satisfaction.

Benefits

• Holidays and Vacations
• English Classes
• Certifications
• Educational agreements
• Taquitos Rewards
• Amazon Gift Card on Your Birthday

Equal employment

Enroute is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.