IT Omnichannel Systems Engineer

Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative.

If these are values you share, we would love you to join our team.

The Role:

To help support the smooth day-to-day operational running of Mulberry’s omnichannel platforms and support the Technology & Customer Experience Team in the development, management and delivery of Mulberry’s omnichannel projects.

Reporting to the Systems Architect & Operations Manager, you will be working closely with both Support and Project Teams to maintain and enhance Mulberry’s Omnichannel offering and support improvements in customer experience.

Duties & Responsibilities:

− Support the smooth day to day functional running of Mulberry’s omnichannel platforms.

− Manage system daily health checks, ensure all omnichannel systems and integrations are running and performing within specified tolerance.

− Raising and managing defects/queries with third party vendors.

− Reporting any major incidents to the relevant teams.

− Working with Retail Systems Analyst to perform the following.

o Recreate and document any reported issues.

o Ensure system checks are updated/maintained to include any additional new features when upgraded.

o Testing new releases.

− Root cause analysis on issues.

− Briefing in potential system changes to the project team by the form of creating user stories.

− Review and maintain system and business processes, working with a wide range of team including Digital, Retail and Finance to tighten and streamline current processes and creating new processes.

− Assisting with existing and new site launches.

o Updating and creating new email Templates and email flows.

o Store and stock locations setup.

o Payment methods and reconciliation processes.

− Migrating/Replacing Legacy Systems to cloud.

− Update and create operational dashboards using Google Cloud's BigQuery, DataStudio and Power BI Cloud’s.

Brand:

− Understand and demonstrate the Mulberry employee values and behaviours: Be Bold, Be Imaginative, Be Open, Be Responsible.

− Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.

− Act as an ambassador for Mulberry and communicate positively about the brand.

Made to Last:

− Wherever possible, incorporate environmentally responsible practices into your work. Contribute to decreasing Mulberry’s carbon footprint, helping to mitigate climate change and promoting a greener, more sustainable future.

− Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.

Skills & Experience Required:

− Minimum of 1 year experience in supporting IT solutions, ideally in a retail or luxury environment.

− Degree in a quantitative field preferable.

− Strong troubleshooting skills, excellent attention to detail and good business judgment.

− Experience and Knowledge of various integration methods and file formats e.g. API, JSON, XML.

− Excellent communication, presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organisation.

− Excellent communications skills, both written and oral.

− Strong DB and hands-on SQL experience.

− Good knowledge of at least one programming language, such as Java or C#.

What we can do for you:

- Product allowance

- Additional Day Off for your Birthday!

- An enviable staff discount and exclusive access to staff sales

- Pension Contributions & Life Assurance

- Training and development opportunities - including full access to LinkedIn Learning!

- x2 Community Days per year

- Onsite gym

- Fresh fruit everyday

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.