What's in it for you?
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Managing clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.
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Building relationships and ongoing communication with senior-level stakeholders to understand their business needs and desired outcomes and to showcase the impact of MindTickle on their strategic initiatives.
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Advising on strategic and program planning to ensure ongoing usage, further adoption, and alignment of MindTickle with business needs.
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Weekly tracking and monitoring of client usage, milestones, value, and health metrics; proactively intervening as needed.
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Showing customers how MindTickle features are used as they explore new use cases post-onboarding
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Conducting business reviews of activity, outcomes, data insights and value.
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Developing success plans, nurturing and supporting internal champions who will serve as references and advocates.
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Keeping clients informed about product enhancements and advocating for their product needs.
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Recommending and selling add-on Professional Services as needed to improve the customer’s use of MindTickle.
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Overseeing customer-driven product enhancements and interfacing with the client and MindTickle Product Management.
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Keeping the MindTickle team (CSM, Sales, Professional Services, Tech Support) aligned to deliver exceptional customer experience.
Note: As this role would cater to our EMEA and North American customers, this role operates in a shift (6 PM IST to 3 AM IST). This is a hybrid role (2 days a week in the office) and is open in both Bangalore and Pune.
We would love to hear from you if you:
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Have 3+ years of experience in Customer Success or relevant customer-facing roles.
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Have the ability to thrive in a dynamic, fast-paced environment where change is the only constant.
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Have experience forging relationships with senior-level stakeholders; understanding business goals, strategic plans, metrics, and challenges; and collaborating on solutions.
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Have experience in managing multi-group or global accounts working with rapidly changing product.
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Are highly analytical and experience working with data-driven dashboards and reports.
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Have a track record of proactively identifying problems and resolving them before they escalate.
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Are a Superior communicator with excellent writing and verbal communication skills.
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Are hungry and humble with a low ego, and willing to do whatever it takes to succeed.
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Are Personable and collaborative with a track record of working successfully across teams.
![Mindtickle](https://lever-client-logos.s3.us-west-2.amazonaws.com/9e16b029-dd25-4460-8f2d-6a3b925fb4c7-1652987832912.png)
Mindtickle
Market-leading revenue productivity platform with enablement and operations solutions, recognized by top industry analysts and ranked by G2 as a top enterprise software product.
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