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esure is an industry leader in the insurance business, striving to become a world class digital insurer
We are currently recruiting for a Head of Complaints who can lead and inspire our Customer Relations teams to truly put the customer at the heart of everything we do. You will dare to be different by creating a culture of continuous learning, reviewing and challenging processes, identifying improvements, conducting RCA and implementing change whilst tracking the output ensuring FCA complaint guidelines and timescales are being adhered to.
Within this role you will also oversee our Ops Risk and Control Team, which is responsible for the implementation and maintenance of the risk management framework throughout Operations. You’ll ensure that the Ops department achieve and maintain full regulatory and legislative compliance, and that key risks are identified, monitored and mitigated
What you will do:
We’d love you to have:
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