Customer Success Manager II

Your Role

We’re looking for an Elite Customer Success Manager to join our Sales team, with a focus on our North American professional soccer market. Our Elite Customer Success Managers look after a portfolio of clients, providing the maximum benefit to customers while ensuring the company a high ROI out of their subscription. The number one priority? Renewals for next season.

In this role, you’ll:

• Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers.
• Be involved in all aspects of support and account management. You’ll demonstrate the products, educate customers, and carry out a range of engagement and commercial activities.
• Work toward goals. Throughout the year, CSMs work towards the achievement of quarterly and yearly renewal and engagement targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services.

Our priority is to hire someone for this role who lives near our offices in Lincoln or Omaha, Nebraska, but we're also open to remote candidates who live in the following states: **AL, AZ, FL, GA, ID,...