Company Profile
Established in 2012, our client is a proud owner and operator of several gym facilities across Canada.
They have diversified their interests in various ventures, encompassing technology solutions for gym management, vending and e-commerce of health supplements, and commercial real estate.
This is a great opportunity for a Customer Service Representative to work in a rapidly growing company with an excellent work-life balance.
Job Overview
The position will play a crucial role in mastering customer service via phone calls to assist the clients with their perspective inquiries, memberships, and escalation of concerns.
Duties and Responsibilities
- Customer Service agents would handle all verbal communication for the company including any incoming or outgoing service calls to members involving account issues.
- This would include helping members with billing related inquiries, account cancellations and customer retention.
- Provide exceptional customer service and effectively resolve any conflicts or issues that arise particularly related to billing inquiries.
- Creating detailed notes on our platforms for communication with other representatives
Requirements
- Minimum of 2-3 years of experience in related roles such as Customer Service and Sales Representative from any industry.
- A candidate with background from in handling billing and retention is a plus.
- A candidate with an experience in Ring Central is an advantage.
- The candidate must be competent and proficient in using technology.
- Proficient verbal communication abilities are required.
- The candidate must have the ability to manage escalation over a phone call.
- The candidate must be willing and amenable to handle volume calls.
- The candidate must have own equipment and a reliable internet connection.
Job type: Permanent
Employment type: Full-time/Direct Employment
Schedule: 4 days on and 4 days off
12:00 am to 9:00 am PH time (10:00 am to 7:00 pm MST) inclusive of 1-hour break
Location: Remote
Industry: Wellness and Fitness
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