Solutions Engineer - CPaaS EMEA

At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

We are seeking a highly skilled and experienced Solution Engineer to join our growing CPaaS Solution Engineering team. You will have a customer-obsessed vision and a passion for wanting to understand our customer's problem(s). You should be contextually aware and able to bridge the gap between business and technology whilst working alongside our sales team and helping our customers get the most out of 8x8 solutions and technology. This role will be based in the Philippines and focus on supporting our EMEA based customers and Sales Team. Working hours will be 4pm to 1am Philippines time.

The ideal candidate will have experience working with APIs and knowledge of Mobile Messaging (SMS & ChatApps), Cloud Services and Mobile Technology. Voice and Video experience would also be preferred. You will enjoy international exposure and working in a fast-paced team within a growing communications company.

To be successful in this role, you will need to demonstrate hands-on experience in consultative selling of a CPaaS product set, have a strong technical understanding of customer environments and a good background in supporting customers directly.

Being a strong team player is essential.

This role is a perfect opportunity for an ambitious and autonomous personality who enjoys challenges, loves technology and engaging with people and aims for success.

​As a Solutions Engineer at 8x8, your responsibilities will include:

• Work with the sales team and be the technical point of contact throughout the sales cycle for internal and external parties, participating in discovery calls, running and creating customised demonstrations, understanding and providing solutions to customers’ challenges, and being a thought leader and trusted advisor while building solid relationships with prospects.
• Management of PoC and trials, working closely with the prospect to ensure their challenges are defined and met.
• Take full ownership and accountability of all technical sales processes.
• Provide direct support for the functional and technical fulfilment of RFIs, RFQs, and RFPs.
• Communicate directly with customers, perform client visits for presentations and training workshops, and attend trade shows & conferences on occasion.
• Stay up to date with competitors’ products and identify current and future customer service requirements to provide valuable feedback and input to the product team.
• Maintain detailed engagement notes and documents and share your experiences and learnings with team members.

Desired Skills and Experiences

• Relevant experience in Sales Engineering or Solution Engineering in the mobile and/or telecom industry. Minimum in EMEA, Global desirable.
• Ability to provide technical leadership to the sales team with a strong sense of responsibility, initiative and commitment.
• A strong team player with the ability to work remotely effectively.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

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