Customer Service Agent

About Quantanite:

Quantanite is a dynamic force in the business process outsourcing (BPO) and customer experience (CX) sector, recognized globally for our innovative solutions and client-centric service. With a dedicated team of professionals across four continents, we are committed to excellence in delivering transformative outcomes for our clients.

Position Available:
Customer Service Agent

Your Role at Quantanite:

As a Customer Service Agent, you will be crucial in supporting our customers through their order process and ensuring a seamless delivery experience. Your responsibilities will include handling inquiries, resolving issues, and maintaining high customer satisfaction.

Key Areas of Responsibility

Responsible for all aspects of pre and after sale support for retail consumers.
You will be expected to manage your time effectively to ensure availability for the customer as well as completing the administrative tasks that this role entails.

Main Responsibilities:

• Answer general enquiries via telephone & email.
• Try to resolve difficult situations before escalating.
• To build relationships and rapport with end user customers.
• Give t...